POLICY

Shipping Policy

Everything you need to know about order processing, delivery times, tracking and shipping your 021 Threadz order.

1. Order Processing

All 021 Threadz garments are prepared and embroidered with care after your order has been placed and payment has been confirmed.

Please allow up to 2 business days for your order to be made, embroidered and prepared for dispatch.

Orders placed on weekends or public holidays will begin processing on the next business day.

2. Shipping & Delivery Times

Cape Town
Delivery within Cape Town generally takes 1 business day after dispatch.

Outside Cape Town
Delivery to other major areas in South Africa generally takes up to 2 business days after dispatch.

Remote Areas
Deliveries to remote or outlying areas may take longer, depending on the courier’s delivery schedule and service availability.

Delivery estimates begin once your order has been dispatched, not from the date the order was placed.

3. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow a short period for the courier’s tracking system to update after receiving your tracking number.

Customers are responsible for providing a complete and accurate delivery address when placing an order.

4. Delivery Delays

We do our best to ensure that every order is dispatched and delivered within the estimated timeframes.

However, delays may occasionally occur because of courier backlogs, severe weather, public holidays, strikes, incorrect delivery information or other circumstances outside our control.

021 Threadz is not responsible for delays caused by the courier after an order has been dispatched, but we will assist wherever reasonably possible.

5. Incorrect Addresses and Failed Deliveries

Please check your delivery address carefully before completing your order.

If an order is returned to us because the address provided was incorrect, incomplete or unavailable for delivery, the customer may be responsible for the cost of sending the parcel again.

Contact us as soon as possible if you notice an error in your delivery details. We cannot guarantee that an address can be changed after the order has been dispatched.

6. Damaged or Missing Parcels

Please inspect your order as soon as it arrives.

If your parcel arrives damaged, or an item is missing, contact us within 48 hours of delivery and provide your order number, clear photographs of the parcel and item, and a description of the issue.

We will investigate the matter and assist with the appropriate next steps.

7. Need Help?

For assistance with delivery, tracking or the status of your order, please contact our support team.

Email: info@021threadz.co.za

Whatsapp: 0624228742

Still Need Help?

Have a question about your order, delivery or tracking? Contact our support team and we’ll be happy to assist.