PRIVACY
Privacy Policy
This Privacy Policy explains how 021 Threadz collects, uses, stores, shares and protects your personal information when you visit our website, place an order or contact us.
1. About This Privacy Policy
This Privacy Policy applies when you visit the 021 Threadz website, create an account, place an order, contact our support team or otherwise interact with us.
021 Threadz is responsible for the personal information we process where we determine why and how that information is used.
We process personal information lawfully and reasonably in accordance with the Protection of Personal Information Act 4 of 2013, commonly referred to as POPIA, and other applicable South African law.
This Privacy Policy should be read together with our Terms and Conditions, Shipping Policy and Returns and Refunds Policy.
2. Personal Information We Collect
Depending on how you interact with us, we may collect:
• Your name, surname, email address and telephone number
• Your billing and delivery addresses
• Order details, including products, sizes, colours and quantities selected
• Payment status, transaction references and refund information
• Account details and login information where customer accounts are enabled
• Messages, enquiries, reviews and other communications you send to us
• Marketing preferences and consent records
• Technical information such as your IP address, browser, device type and website activity
We aim to collect only the personal information reasonably necessary for the purposes explained in this policy.
3. How We Use Personal Information
We may use your personal information to:
• Process and fulfil orders
• Confirm payments and arrange refunds
• Deliver products and provide tracking information
• Create and manage customer accounts
• Respond to enquiries, complaints and support requests
• Detect or prevent fraud, misuse and security threats
• Maintain and improve our website, products and services
• Keep financial, transaction and business records
• Comply with legal and regulatory obligations
• Send marketing communications where permitted
We will not use your personal information for a purpose that is incompatible with the reason it was collected unless permitted or required by law.
4. Lawful Reasons for Processing
Depending on the circumstances, we may process your personal information where:
• You have provided consent
• Processing is necessary to enter into or perform a contract with you
• Processing is required to comply with a legal obligation
• Processing protects your legitimate interests
• Processing is necessary for our legitimate business interests or those of a third party, provided your rights are not unjustifiably affected
Where processing is based on consent, you may withdraw that consent. Withdrawal will not affect processing that was lawful before consent was withdrawn.
We do not rely on consent where another lawful basis properly applies, such as processing the information needed to fulfil and deliver your order.
5. Sharing Personal Information
We may share personal information with trusted service providers where reasonably necessary to operate our business and complete your order, including:
• Payment processors
• Courier and delivery companies
• Website hosting, maintenance and security providers
• Email, customer-support and communication services
• Accounting, legal and professional advisers
• Analytics and fraud-prevention providers
• Government authorities or regulators where disclosure is legally required
These service providers may process personal information only for the relevant service or another lawful purpose.
We do not sell your personal information to advertisers or other third parties.
6. Payments and Financial Information
Online payments are processed through secure third-party payment providers, including PayFast where available at checkout.
Payment providers may collect and process information such as your name, contact details, transaction amount, payment method, payment status and fraud-prevention information according to their own privacy policies and security procedures.
021 Threadz does not ordinarily receive or store your complete bank-card details. We may receive limited transaction information, such as a payment reference, payment status and the amount paid, so that we can confirm orders, process refunds and maintain financial records.
Please review the privacy policy of the payment provider selected during checkout for more information about how it processes your personal information.
7. Cookies and Website Technologies
Our website may use cookies and similar technologies to operate correctly, remember your preferences, maintain your shopping cart, support checkout, improve security and understand how visitors use the website.
Some cookies are necessary for essential website functions. Other cookies, such as analytics or marketing cookies, will be used only where applicable and permitted.
You can control or delete cookies through your browser settings. Disabling necessary cookies may prevent certain website features, including account, cart or checkout functions, from working correctly.
Where our website provides a cookie-consent tool, you may use it to manage your non-essential cookie preferences.
Details of the specific cookies and third-party tools used may be provided through our cookie banner or a separate Cookie Policy.
8. Marketing Communications
We may send promotional emails, SMS messages or other electronic marketing communications where you have consented or where another lawful basis permits us to contact an existing customer.
You can unsubscribe at any time by using the unsubscribe option provided in the communication or by contacting us.
We will process an opt-out request as soon as reasonably possible and will not charge you for withdrawing your marketing consent.
Transactional communications relating to an order, payment, delivery, account security or customer-support request are not marketing messages and may still be sent where necessary to provide the requested service.
We will not send your personal information to unrelated third parties for their own direct-marketing purposes without an appropriate lawful basis.
9. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, comply with legal and accounting requirements, resolve disputes and enforce agreements.
Retention periods may differ depending on the type of information and the reason it is being processed.
Order, payment and transaction records may be retained for the periods required by applicable tax, accounting and consumer-protection laws.
When personal information is no longer required, we will delete, destroy or de-identify it where reasonably practicable, unless continued retention is permitted or required by law.
Information that has been securely de-identified and can no longer identify you may be retained for statistical or business-analysis purposes.
10. Information Security and Data Breaches
We take reasonable technical and organisational measures to protect personal information against loss, damage, unauthorised access, unlawful processing, alteration or destruction.
These measures may include access controls, secure passwords, website security tools, software updates, restricted administrative access and the careful selection of service providers.
No website, electronic transmission or storage system can be guaranteed to be completely secure. Customers are responsible for keeping their account passwords confidential and notifying us if they suspect unauthorised account activity.
Where we reasonably believe that personal information has been accessed or acquired by an unauthorised person, we will investigate the incident and provide notifications required under applicable law.
We may need to cooperate with hosting providers, payment processors, security specialists and relevant authorities when investigating or responding to a security incident.
11. Your Privacy Rights
Subject to applicable law, you may request:
• Confirmation of whether we hold personal information about you
• Access to the personal information we hold about you
• Correction or updating of inaccurate or incomplete information
• Deletion or destruction of information that we are no longer authorised to retain
• Restriction of processing in appropriate circumstances
• Withdrawal of consent where processing is based on consent
• Objection to certain processing, including direct marketing
• Information about third parties who have accessed your personal information
We may need to verify your identity before processing a request. Certain requests may be limited where information must be retained to comply with legal, accounting or contractual obligations.
You may also lodge a complaint with South Africa’s Information Regulator if you believe that your personal information has been processed unlawfully.
12. Transfers Outside South Africa
Some website, hosting, communication, analytics, security or other service providers may process or store personal information outside South Africa.
Where personal information is transferred to another country, we will take reasonable steps to ensure that the transfer is permitted under applicable law.
This may include transferring information to a recipient that is subject to appropriate data-protection laws, binding rules or contractual safeguards, obtaining consent where required, or making a transfer that is necessary to perform a contract with you.
The privacy and data-protection laws of another country may differ from those of South Africa.
We will share only the information reasonably necessary for the relevant service.
13. Contact Details and Privacy Requests
021 Threadz is operated by 021 THREADZ (PTY) LTD and is the responsible party for the personal information described in this policy.
To request access to, correction of or deletion of your personal information, withdraw consent, object to processing or submit a privacy complaint, contact us using the details below:
Trading name: 021 Threadz
Responsible party: 021 THREADZ (PTY) LTD
Privacy email: info@021threadz.co.za
Telephone: 0624228742
Please provide enough information for us to identify you and understand your request. We may need to verify your identity before releasing, correcting or deleting personal information.
If your concern is not resolved, you may lodge a complaint with the Information Regulator of South Africa.
Have a Privacy Question?
Contact us for assistance with your personal information, privacy preferences or a data-related request.